Customer Grievance
& Escalation Policy

We believe responsive support is essential to business relationships. Every customer concern is heard and addressed with empathy and professional transparency.

• Listening with empathy and professionalism.
• Responding within a reasonable timeframe.
• Identifying systemic opportunities for service improvement.

Customers can contact UIT regarding project delivery, billing, or communications. Please provide your reference number, a clear description of the concern, and your desired outcome.

Every grievance is handled objectively. We acknowledge receipt, gather documentation, and consult internal teams to identify the most suitable corrective action.

We maintain absolute confidentiality. Data is shared only with individuals essential to the resolution process, ensuring privacy and unbiased investigations.