Cancellation & Refund Policy

Clients may request the cancellation of a service, consultation, or project by contacting UIT through official communication channels. Requests should be submitted as early as possible to minimize project disruption.

Submission of a request does not automatically confirm cancellation; confirmation is provided only after a technical impact assessment by our engineering team.

If a cancellation request is received before technical assessment, procurement, or scheduling has begun, requests are generally reviewed favorably.

Clients may be eligible for a full or partial refund, minus any administrative or transaction costs incurred during the onboarding phase.

Once engineering design, procurement, or professional work has started, refunds may not be available for the completed portion of services. Determining factors include:

• Utilized professional man-hours and resources.
• Procurement of project-specific materials.
• Third-party commitments and site visit costs.
• Operational overheads already mobilized.

Refunds are considered in specific scenarios such as duplicate payments, payment gateway errors, or if a project cannot proceed due to internal UIT determinations.

Refunds generally do not apply to services already delivered or substantially performed unless required by law.

Certain services involving immediate expert allocation are non-refundable once work begins, including:

• Technical consultations and site inspections.
• Customized engineering design and documentation.
• Strategic project planning activities.

Approved refunds are processed via the original payment method. The credit timeline depends on your financial institution and banking procedures. Clients will be notified immediately upon initiation.

Delays or interruptions due to regulatory shifts, supply chain disruptions, or environmental conditions are addressed through prompt communication and mutual adjustment of the service agreement.